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Shipping & Returns

 

Shipping Information

Pick Up From Our Store

If you are hiring a few items and you are able to transport them yourself, you are more than welcome to pick them up from our warehouse at 2/13 Ovata Drive Tullamarine and there will be no shipping charges.  Just click “Pick Up From Store” at the check out.

 

Delivery and Pickup – Melbourne Metro

If you would like us to deliver and pickup your items for you, a charge of $49 will apply for Melbourne Metro.  Please select “Flat Rate Delivery” at the check out.  Our deliveries for the weekend are delivered on Fridays between the hours of 10 am and 2pm.  If you would like delivery outside these hours, please ask for a quote.  We will collect your items on Monday between 10am and 2pm.  Please call us to discuss any special arrangements regarding your delivery.

 

Delivery and Pickup – Outer Melbourne Suburbs

Please call us for a quote.

 

Delivery and Pickup – Regional Victoria

Please call us for a quote.

 

HIRE POLICY

In these terms and conditions of hire: 

“Equipment” means the items hired out by the owner to the Hirer; “Hirer” means any person, company, corporation or government agency, or its representative who shall hire equipment or engage the services from the owner; “Owner” means Bandkay Pty Ltd acn 162 350 223 trading as Tullamarine Party Hire; “Terms” means these Terms and Conditions.

1. Ownership 

The equipment supplied for hire remains at all times the property of the owner.

2. Inspection 

As part of the owner’s stringent quality assurance process, all equipment is checked, counted and cleaned prior to dispatch. it is the Hirer’s responsibility to check all of the ordered equipment on delivery or collection and the Hirer must notify the owner of any breakages or missing items within 8 hours of receiving the equipment for hire. The Hirer acknowledges that it is aware of the proper use for which the equipment hired is designed and it has inspected the equipment and expressly agrees that the equipment is:

(i) in clean condition;

(ii) in satisfactory working order;

(iii) is fit for the purpose; and

(iv) is of a quality and specifications as ordered.

3. Terms of Payment 

The Hirer agrees to pay the owner’s hire charge and any other charges, including charges for loss, damage and repairs or any tax, gst, duty, levy or other expenses paid or payable by the owner at the rate and in the manner specified from the commencement date and time of the hire until the equipment is returned by the Hirer to the premises of the owner, or the Hirer notifies the owner’s hire controller that the equipment is ready for collection. if the Hirer requests the owner transport the equipment to or from the owner’s premises, the Hirer shall pay the owner all charges and expenses incurred by the owner in delivery, installing and collecting the equipment in addition to the hire charges. the owner reserves the right to amend or revise its rate or prices without notice. if not otherwise specified by the owner in writing all hiring charges including taxes and duties are to be paid prior to delivery of the equipment. the Hirer agrees to provide the owner with the Hirer’s credit card number, expiry date and any other information which may be necessary to debit the Hirer’s credit card prior to delivery of the equipment. subsequent charges for loss, damage, repairs or other expenses are to be paid within seven days of the relevant invoice. the Hirer authorises the owner to debit the Hirer’s credit card with the amount shown on the relevant invoice if the Hirer has not paid that amount within seven days of the date of the relevant invoice.

4. The Hirer’s Obligations 

The Hirer must:

(a)  accept responsibility for the equipment hired from the time of its delivery until collection or by return to the owner;

(b) be responsible for checking the order is correct on delivery

(c)  assume the risk of and indemnify and hold the owner harmless from and against any and all property damage and personal injury resulting from:

(i) the use of the equipment;

(ii) contact with underground cables, pipes, services or other obstruction;

(iii) all necessary service repairs;

(d)  use the equipment in a proper, safe and prudent manner and only for the purpose and capacity for which it was designed

(e)  ensure all equipment is returned or ready for collection by the owner’s driver, in a clean, dry and properly packed condition and if being collected, is readily acceptable. the Hirer must pay all cleaning and drying costs and for any damage resulting from not properly drying, cleaning or packing the equipment.

(f) ensure all hire items are returned by the due date, otherwise an additional hire fee will be charged.

5. Property 

The Hirer acknowledges that the owner may inspect the equipment at any time during the period of hire, whether notice of such inspection is given to the Hirer or not, and the Hirer shall provide all assistance and co-operation necessary to facilitate such inspection of the equipment. the Hirer shall indemnify the owner in relation to any action of trespass or any

other action or claim against the owner in the course of the owner exercising its right to inspect the equipment.

6. Loss of or Damage to Equipment 

If on the return of the equipment to the owner the equipment is found by the owner to be in an unclean condition or not in a substantial working order, the Hirer shall pay to the owner the cost and expenses of restoring the equipment to a clean condition and good working order. Hire items that include linen that are returned with burns, holes, rips and staple marks will be charged at full replacement cost. if linen is returned unclean with stains including but not limited to candle wax, mould, rust, graffiti or heavy food beverage stains that are unable to be restored to a clean condition by ordinary laundering procedures, are required to have expert cleaning, then that cost will be charged to the Hirer at the appropriate rate. the Hirer accepts full responsibility to compensate the owner for the value of the equipment or parts thereof which may be lost or stolen from the time of commencement of the hire or delivery, whichever is earlier, until the equipment is returned to the owner’s premises or collected by the owner. this right shall not be prejudiced by or prejudice any other right under these terms. the owner’s staff is not required to be held liable for any breakages or missing items unless expressly evidenced, and agreed, between the owner and the Hirer.

7. Release and Indemnity 

the Hirer hereby releases the owner from, and agrees to indemnify the owner in respect of any third party claims, action, suits, demands, costs and expenses for damage or injury to person, death, loss of income or damage caused to the Hirer or its property arising directly or indirectly out of the hire or use of the equipment by the Hirer or these terms.

8. Insurance 

The Hirer must maintain at its own expense all appropriate policies of insurance:

(a)  for theft and damage to the equipment hired in an amount not less than the full replacement cost of the equipment;

(b)  for liability, property and casualty insurance cover in amounts necessary to fully protect the owner and its equipment against all claims, loss or damage whatsoever.

9. Set-up and Removal of the Equipment 

The owner is not responsible for the set-up of the equipment, unless otherwise expressly stated, and agreed in writing between the owner and the Hirer.

10. Cancellations 

Items cancelled less than 36 hours before delivery or collection will be charged at full rate plus transport (if any incurred). Changes requested less than 36 hours from delivery or collection will be limited to additions only.

11. Removal 

The Hirer must not remove the equipment from the delivery site, without the written consent of the owner, except for the purpose of returning the goods to the owner’s premises.

12. Force Majeure 

If the owner is unable at any time to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation, acts of god, inclement weather, strikes, lockouts, fires, riots, civil commotion or unrest, interference by civil or military authorities or act of war) the owner may give written notice to that effect to

the Hirer, giving full particulars of such force majeure in which case the obligations of the owner under these terms shall, to the extent that they are affected by the force majeure, be suspended during the term of the force majeure. the owner shall not be liable for any loss or damage suffered by the Hirer as a result of any delays caused by such force majeure events.

13. Acceptance of Terms and Conditions 

The Hirer hereby unconditionally accepts these terms and acknowledges that its acceptance is a condition precedent to taking possession of the equipment from the owner